HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
In stock items will typically be prepared within 1-2 business days (M-F). All not in stock items are shipped from USA and are subject to manufacturing, overseas shipping time frames and customs clearance approximately 30 days. Orders are shipped via the standard shipping method signature on delivery (5-7 business days). Shortly after an order is placed you will receive a confirmation email with the details of the order placed.
DO YOU SHIP INTERNATIONALLY?
We are the Australian distributor only but are happy to help point you in the direction of your nearest supplier contact us sales@woox.com .au
CAN I EDIT MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
The shipping address cannot be changed after the order has been placed. If you placed an order with the wrong address you can wait for it to arrive at destination and then return it (see terms & how to do it here). (PLEASE ADD ONE )
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once the order has been placed and the payment has been processed, you cannot cancel your order. When the order arrives at destination, you can return it.
CAN I ADD ITEMS TO AN ORDER AFTER IT HAS BEEN PLACED?
Items cannot be added to existing orders. Your order is confirmed once you receive an order confirmation email with the order number. To order additional items please feel free to place a new order on the website.
DOES WOOX SHIP TO PO BOXES?
Yes
CAN PRODUCTS BE DELIVERED TO AN ADDRESS DIFFERENT FROM THE BILLING ADDRESS?
Shipping and billing address can be different. You can insert a different billing address
during the payment step of the checkout process. Select “Use a different billing address” before completing the order. You cannot change the billing address after you complete the order.
WHY IS MY SHIPPING LATE?
Delivery times may vary due to force majeure which includes weather conditions and strike actions. Bad weather can block the roads or slow down the transit and cause a delayed delivery. Additionally, orders placed during national holidays may delay the shipping. These holidays include:
• New Years Day
• Australia Day
• Labor Day
• Good Friday
• Anzac Day
• Queens Birthday
• Labor Day
• Melbourne Cup Day
• Christmas Day
• Boxing Day
WHERE IS MY ORDER?
To track your order please check your personal account and the order you are interested in tracking. You will find a tracking code that will allow you to check the status of your shipment. The same information can be found also on the shipping confirmation email you received. (CAN WE DO THE SAME PLEASE)
THE TRACKING SERVICE FOR MY SHIPMENT IS NOT WORKING PROPERLY; WHAT CAN I DO?
If you encounter a problem when attempting to track your shipment, please be aware that the lack of information may be due to one of the following reasons:
• a delay in the updating of tracking information. Sometimes, an intermediary courier is used in the initial shipping phase, meaning that the tracking information is not available on the website;
• the shipping method does not enable tracking.
If the expected delivery date for your order has elapsed, and the order details page does not display any tracking updates, we recommend waiting one or two days for the delivery of your parcel. Otherwise please contact our Customer Service team.
WHAT IF MY ORDER HAS BEEN MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT?
Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor or roommate may have accepted the package on your behalf
If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 5 business days, please reach out to our customer service team with your order number and we can take it from there.
WHERE DO I ENTER A PROMO CODE? CAN WE PLEASE HAVE THIS FEATURE ?
You can enter a discount code in the available field on the checkout page before proceeding to the payment.
THE PROMOTIONAL CODE ENTERED HAS NOT BE RECOGNIZED; WHY IS THIS?
Each promotional code has a set of precise rules regarding its use, including: the validity period, the fact that it cannot be used in conjunction with other promotional codes, the minimum spend or the type of products purchased. If our system does not recognize the code entered, please check that your order respects the promotion validity criteria.
If the code is rejected a second time, ensure that you have correctly entered the characters: for example, the number “zero” is frequently mistaken for the letter “o” and the number “one” for the letter “l”. If the code is rejected again, please contact our Customer Service team.